Here you will find answers to all the questions that come to your mind, do not hesitate to contact us if you want to inquire about anything.
How do I order?
To order through the Brand Sheikha Saudi Arabia website, follow these steps:
- Log in using your mobile number, and the site will send a text message containing your verification code to log in.
- Choose the product, select the appropriate size, add the product to the cart, then go to the cart.
- Enter the shipping address and then complete the payment process.
- The order number will appear on the website.
- The site sends the order number to your mobile phone via a text message.
How much is the shipping fee?
30 SMSA
32 Aramex
33 EJX
80 ZD Gulf Network
140 Aramex International
144 DHL International
How do I determine my size?
The size chart for each product is available in the product description.
Can I pay on delivery?
Currently unavailable.
What payment methods are available to you?
The following payment methods are available:
Visa - Mada - Credit Card - All Bank Transfer - Apple Pay - - Tabby - Tamara
How can I submit a replacement or refund request?
Please contact our exchange and return customer service team to submit an exchange or return request.
WhatsApp: 966506781789
How can I cancel my order?
Orders can be cancelled only if they have not been shipped, by contacting customer service via the following WhatsApp:
966506781789 and provide them with your order number and contact information.
The site did not accept my card?
Please try again and if it happens again, please contact our customer service team to serve you better.
How can I track the status of my order?
- By logging into the rozsksa website and accessing your account via the mobile number that was requested.
- Log in to your profile
- Select My Requests section
- Click on order details
- Click on the track button.
Note: The tracking number and company name you choose will be shown to you when ordering.
Why was your order returned to us, and not delivered to you?
The shipment was returned to us due to non-receipt or maybe the shipping companies could not contact you, you should check with our customer service team.
